HOME > Technical Support > Technical Support Links

1.) Double click on My Computer
2.) Double click on Dialup Networking
3.) Right-click the Carolina Internet (cchat, etc.) Left-click on Properties or Highlight the Carolina Internet Icon (cchat, etc.) & Left-click on File then Properties .
4.) This is where you need to verify that your dialup number is input correctly (Dialup number we provided you at time of signup "414-0340"). You also need to verify that the box next to "Use area code and dialing properties" is uncheck
5.) Left-click on Configure, at the bottom of this screen under "Maximum Speed" Use the arrow down and choose 38400. (This will not slow down your connect speed) By doing this we can add more error correction and make for a faster better connection. Below that box make sure that "Only connect at this speed" is NOT Checked.
6.) Left-click on ServerTypes. Under the Advanced Options, only have a check in the box next to Enable Software Compression. Under Allowed Network Protocalos, only have a check in the box next to TCP/IP. Then left click TCP/IP Settings.
7.) At the top of this screen, Choose Server Assigned IP Address. In the middle of the screen, Choose Server Assigned Name Server Addresses. At the bottom of this screen, both boxes need to be checked.
8.) Your done with checking your Dialup Networking Settings. Hit OK all the way back the the Dialup Networking Folder, and your ready to give it a try again.